Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and sausages, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your products arrive damaged or do not meet our quality standards, please contact us within 48 hours of delivery for a full replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Carefully examine your package upon arrival to ensure all perishable items are present and the vacuum seals remain intact.

• 2.
  Document Issues

  If there are any concerns regarding quality or damage, please take clear photographs of the product and the shipping label.

• 3.
  Contact Customer Support

  Email our Wisconsin-based support team within 48 hours with your order number and the photos you have collected.

• 4.
  Resolution Process

  Our team will review your claim and issue a replacement shipment or a refund to your original payment method within 3-5 business days.