Frequently Asked Questions
Everything you need to know about our authentic Wisconsin flavors.
How do you ensure the cheese and sausage stay fresh during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. During warmer months or for long-distance deliveries, we prioritize expedited shipping to ensure your products arrive in peak condition.
Do I need to refrigerate my order immediately upon arrival?
Yes, for the best quality and safety, we recommend refrigerating all cheese and sausage products immediately. While our summer sausages are shelf-stable until opened, refrigeration helps preserve their authentic texture and flavor.
Are your products made with real Wisconsin dairy?
Absolutely. Every block of cheese we sell is crafted using 100% real Wisconsin milk from local dairy farms, adhering to the highest standards of the state's cheesemaking tradition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 48 hours for a replacement or refund.
Do you offer gift boxes and custom messaging?
Yes! We specialize in curated gift boxes perfect for any occasion. You can add a personalized gift message at checkout, and we will include a printed card in the box at no extra charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.